Job Reference: 58138
- Bournemouth, Dorset
- £15.69 - £15.69 per hour
- Temporary / Full Time
Seven Resourcing are looking for a temporary Housing Administrator to work in Bournemouth. This position is initially for a period of 6 months and is paying £15.69 per hour (paid to you via an umbrella company).
Co-ordinator for the operational delivery of the Council’s disabled facilities grant programme in accordance with the Housing Grants, Construction and Regeneration Act 1996 and Care Act 2014 and other relevant policy and best practice.
- To have a good working knowledge of relevant systems including MOSAIC, Ferret and Civica Flare to support the Adaptations Officers in the maintenance of these systems and generate, analyse and present reports as required.
To be the first point of contact for referrals and to carry out means tests for grant applications to establish the eligibility of applications, including accurately recording sensitive financial information from grant applicants.as well as carrying out necessary checks with Revenue and Benefits and the Land Registry.
To provide administrative support to Adaptations Officers including the writing of application outcome letters.
Allocation of referrals to Adaptations Officers and arranging feasibility visits with applicants Occupational Therapists and Technical Officers.
To maintain excellent working relationships with staff members across the council, external agencies and organisations, liaising effectively and efficiently to improve service provision to customers.
To provide support with land charges and the payment of historical charges ensuring prompt solutions working alongside Legal services.
The management of the team’s mailbox to ensure a prompt and efficient customer experience.
The administration of the DFG web pages and internal information systems, including access to the team’s services via the web, in accordance with the Council’s Digital Agenda.
Support in the development of the team’s customer experience for applicants
The low level case management with straight forward DFG cases as demand requires
- Qualifications: Educated to A Level or equivalent experience.
- Experience: 2+ years working within a similar role.
- Compliance: Proof of right to work in the UK and references covering the last 3 years.
- Travel: Clean UK driving license with the ability to commute to and from work independently.
- Hours: 37 hours p/w.
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