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Job Reference: 60348

SEND Customer Relations Officer (Complaints) – Leeds City Council

  • LeedsWest Yorkshire
  • £13.44 - £13.44 per hour
  • Temporary / Full Time

Seven Education is looking for an Customer Relations Officer in Leeds City Council

The role:

To work with the customer relations manager in ensuring that the department meets its statutory duties in respect of Complaints and Representations under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

Key Responsibilities:

      To appoint and support appropriate investigating officers and liaise with them, and with complainants, to bring about effective resolutions to complaints.

To be responsible for the effective day to day administration of the work of the complaints service including appointment scheduling, correspondence management, casework progress chasing, file management and archiving.

To assist the customer relations manager/officer in maintaining a register of all complaints and compliments received by the directorate, through logging of information on the computerised information system.

To lead the maintenance and development of the complaints service systems used to support and monitor complaints handling activity across the department, including liaison with the corporate customer relations team to introduce improvements.

To prepare and present reports analysing complaints information as directed by the customer relations manager and other chief officers/service managers.

To support the customer relations manager/officer in preparing and delivering development activities for the team.

To participate in training and development activities as necessary to ensure up to date knowledge, skills and continuous professional development.

To comply with the requirements of all Leeds City Council policies, procedures and staff instructions, including responsibilities under the health and safety policy and procedures.

Working with Seven Education:

Established in 2011, Seven Education is a leading provider of teachers to private and public schools across the UK. We provide both temporary and permanent solutions, working with teachers and lecturers covering KS1, all the way up to KS5 and beyond.

Seven Education is the recruitment service that guarantees experienced, qualified and available teaching staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of teaching; including Lecturers, Head Teachers, Assistant Head Teachers, Secondary School, Primary School, Teaching Assistants and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

Refer a friend, family member or colleague for £250

If you’re not the perfect match for this role, but you know a Teacher who is, help them find their dream job by referring them to Seven Education. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.

For more exclusive teaching jobs across the UK, please call 0333 200 5424.

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