Job Reference: 58069
Adult Social Care Advisor
- Jarrow, Tyne and Wear
- £11.7 - £11.7 per hour
- Temporary / Full Time
Seven Resourcing are looking for a temporary Adult Social Care Advisor to work in Jarrow, Tyne and Wear. This position is initially for a period of 3 months and is paying £11.70 per hour (PAYE and umbrella payment options are available).
The post holder will be responsible for the effective delivery of the South Tyneside Let’s Talk Service, the single point of contact into Adults and Integrated Care in South Tyneside.
An Adult Social Care Adviser (ASCA) is responsible for the effective delivery of the service ensuring that prompt and consistent information and advice is provided to ensure the person is connected to the right support to meet their needs.
Adopting an approach of providing ‘Great Information and Simple Connections’, ASCA’s will listen effectively to what matters to the person and what outcomes they want to achieve from their contact and quickly identify whether the persons needs could and should be met through themselves, a connection to third sector partners, or another worker/ team in Adults and Integrated Care.
Adult’s and Integrated Care is committed to developing a strengths based service, and the ASCA role is critical to ensuring that people are effectively connected to the right support for them, first time. Communicating through multiple routes the post holder must be an effective listener, able to act independently, be professionally curious and be committed to ensuring the person receives a personalised response.
The post holder will respond to telephone, written and face-to-face communications from the public and internal and external colleagues and will be required to ensure the service is meeting its Care Act duties to provide good quality information and advice to anyone with an enquiry. This may include carers, people with a learning disability, autism, physical or mental health issues and safeguarding concerns within an overall framework of enhancing a person’s wellbeing .
The postholder will be central to the development, performance, quality assurance and continuous improvement of the team and the wider Adults and Integrated Care Service, ensuring support and services are responsive to the local and national landscape and contribute to the Council’s aims and objectives within an overall framework that safeguards adults, promoting health, independence and wellbeing
You will ensure that policy objectives are met within your area of responsibility, whilst optimising service performance and use of available resources with a focus on value for money.
- Maintain an up to date knowledge of support and services in the community, liaising with colleagues within the council and partner organisations to obtain information and access to services.
Effectively understand the nature of the persons queries and provide clear, concise and timely information and advice to meet their expectations and outcomes.
Facilitate choice through promoting independence particularly through the provision of information, advice and support to enable people to maintain their independence for as long as is possible.
Deliver strengths based and solution focussed outcomes to enquiries using a consistent approach to understanding what matters to the person and supporting people consider the range of options available to them.
Connect people to supports available within their own network and community taking into account their own resources and strengths.
Seek a positive outcome at all times, diffusing difficult situations negotiating and handling objections in a diplomatic and tactful way to achieve the best possible customer experience.
Carry out the first conversation as part a strengths based approach seeking to resolve needs at the earliest possible point for the persons contact.
Where appropriate, identify needs and risks and ensure the person is connected to the right level of support.
Ensure that the function of the team to provide Great Information and Simple Connections is adhered to, so people’s needs and outcomes are met including the use of community, independent and voluntary sector resources.
Identify situations where the person is deemed to be at risk including situations where the individual may be experiencing abuse or neglect and ensure compliance with Safeguarding Adults procedures and Making Safeguarding Personal guidance.
Seek guidance and escalate calls where appropriate to ensure positive outcomes are achieved. Work in partnership with colleagues from a range of agencies, ensuring a smooth and seamless experience, reducing barriers and handovers between services which should be invisible to the person needing support.
- Qualifications: A Social Care or related field qualification at NVQ Level 3 standard or equivalent.
- Experience: Experience of working with adults with care and support needs, ideally having worked in a social care team, health or similar setting. This may include people with a learning disability, autism, older people, people with physical disabilities, or mental ill-health.
- Compliance: Current DBS check and references covering the last 2 years.
- Travel: Clean UK driving license with the ability to commute to and from work independently.
- Hours: 37.5 hours p/w.
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