Ref. 65210

Client Manager

  • Location: Stoke-on-Trent, England
  • Salary: £84.12 - £84.12 per hour
  • Type: Temporary / Full Time

Seven Social Care is looking for a Client Manager at Stoke on Trent City Council paying £ 84.12 per hour

Job Purpose

To lead on managing a highly effective client function in relation to Unitas, driving transformation service improvements and business change.

Key Duties / Responsibilities

Strategic Management        


      To lead on the provision of accurate and timely professional technical advice and direction, including in respect of building safety as it relates to council homes and to inform investment decisions.

To inform decisions relating to the repairs maintenance service, investment and operational activity through Unitas – including in relation to affordability and value for money.

To lead on the effective governance of Unitas, including in relation to the governance arrangements, finance, client risk management and adherence to the provisions of the governing documents and to key areas of policy.

To lead on the effective auditing and validation of work, via both desk top and site visits, delivered by Unitas, including in respect of asset compliance (including in relation to fire, gas, electrical, water, asbestos, carbon monoxide, solid fuel safety), and to challenge where necessary. 

To ensure the effective management, monitoring and reporting of performance relating to delivery against the shareholder’s strategic objectives and operational measures and to challenge where necessary, ensuring continuous improvements in the service and modernisation and improvement programmes for the council’s housing portfolio.

To lead on the undertaking of periodic reviews relating to Unitas, for example in relation to the agreement between the council and Unitas.

To lead on the development, agreement to, management and monitoring of service level agreements for services provided by the council to Unitas.

To lead from the client perspective on the rolling annual review of Unitas’s Business Plan.

To contribute positively to the Strategic Asset Management and Housing Revenue Account Steering Group and help to drive activity in relation to it, including in respect of Unitas’s 5 year capital programme, from the council’s perspective.

To inform and support the development of HRA policy in relation to repairs and maintenance and compliance.

To inform and support the development of new council houses in line with strategic priorities, housing demand and investment requirements as they relate to existing stock.

To inform and support work relating to the HRA Business, including ensuring that Unitas collects, maintains and makes available robust HRA stock condition information.

To lead on work to be undertaken in conjunction with the Policy, Strategy and HRA Regulatory Service to ensure compliance with current and future regulatory standards as they relate to social housing.

To inform and contribute to emergency planning for the Housing and Community Safety Division, including helping to ensure appropriate responses and linkages in the event of emergency/major incidents.

To keep abreast of changes to best practice, legislation and Unitas procedures keeping the Strategic Manager, Unitas Client and Strategic Projects, and the wider team informed through meetings or briefing notes as appropriate.

Working with Seven Social Care:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

Seven is the recruitment service that guarantees experienced, qualified and available staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of social care; including Children and Adults, Mental Health, Substance Misuse, Community, Support Work and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

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