Job Reference: 62331
- Nottingham, Nottinghamshire
- £18.5 - £18.5 per hour
- Temporary / Full Time
Seven Social Care is recruiting a Community Co-Ordinator for Nottingham Community Housing Association.
Job is until December covering Mat leave.
£18.50 per hour.
Make our communities a great place to live. Be the NCHA ambassador for a designated geographical area. Support, deliver and co-ordinate tenancy sustainment through a coaching approach, linking into statutory services and voluntary sector provision. Deliver estate management activity and involve local residents and partners in this and other customer involvement activities.
Deliver housing management services by building relationships with customers of all NCHA tenures on your patch through coaching, mediation and support and by making referrals to other internal and external providers for short term, targeted support work to maximise tenancy sustainment.
Working with Care & Support projects and ILOPs colleagues to integrate customers / service users into their communities and mediating when any issues or concerns arise.
Supporting Care & Support project and ILOPs colleagues to address neighbour disputes, respond to and address any tenancy and licence breaches.
Be the face of NCHA on your patch welcoming new customers who have signed up digitally or carrying out sign-ups for those new customers who require this to be completed face to face. Carry out new customer visits and other scheduled tenancy management visits using a risk based approach to identify those customers who will need further support to maintain their tenancy and home. Carrying out a program of support visits to build trust and maintain those relationships as an ambassador for NCHA.
Deliver estate improvements in conjunction with Community Voice customers and community stakeholders through a programme of estate walkabouts and as a result of customer insight. Examples of estate improvements could include working with customers to improve the condition of their gardens, referral to services for grounds maintenance and community improvement works, as well as carrying out health and safety checks and ad hoc inspections when out on your patch so that our communities remain safe and that our customers can take pride in where they live.
Support NCHA customers who are victims of ASB ensuring that referrals and support identified within the ASB risk assessment are delivered. Assist Care & Support project staff and ILOPs colleagues to support their customers who are victims of ASB. Remain up to date on investigation progress and ensure our customers are kept informed so that they remain supported throughout the experience.
Identify, access and refer customers in need or at risk in relation but not limited to safeguarding, neglect, hoarding or domestic abuse to appropriate services and remain involved in subsequent agency meetings (eg. Child Protection) where appropriate to support your customers.
Support customers who wish to move house by exploring the full range of housing options that are available to them such as applying to the local authority waiting list, presenting as homeless in an emergency situation, applying for transfers, mutual exchanges or exploring the use of assistive technology to adapt their home to meet their needs. Assisting Care & Support colleagues with applications for move on accommodation for service users.
Support NCHA colleagues in gaining access to our customers’ homes for gas safety checks and repairs and maintenance matters, and in maximizing income recovery to enable customer safety and tenancy sustainment. Carry out joint visits with Your Money Matters colleagues at key points in the recovery process that could put a customer’s home at risk to provide support and ensure to the customer to recover the situation and sustain their tenancy where possible.
Help our customers to self-serve by promoting MyNCHA usage and teaching customers how to use our website to support channel shift from calls to the Contact Centre to increased online activity and to improve our customers’ digital skills so that they are able to use other online services.
Under the direction of your line manager and working alongside Customer Involvement Co-ordinators, deliver consistent and effective engagement activities that support and involve customers, as well as recruiting more involved customers within your geographical patch.
Develop and maintain an understanding of statutory and VCS support provision within your patch, build working relationships with those agencies, especially services that can support our customers with safeguarding, community safety, befriending, digital upskilling and access to employment opportunities (volunteering and training)
Develop neighbourhood plans for identified areas within your geographical patch in response to evidence and experience of community need, for example actions that address the built environment appearance and improve community safety, relationships that need to be formed with partner agencies to improve access to services for our customers, identify gaps in service provision and propose solutions to remedy these.
Deliver these functions in line with corporate aims and values, policies and procedures, meeting KPIs and outcome measures relevant to your role whilst remaining focused on providing excellent customer experiences and partner relationships as an ambassador for NCHA to enhance the organisation’s reputation.
Carry out any other tasks relevant to your role as instructed by your managers
- Demonstrable knowledge of current social housing issues, including the implications for tenancy sustainment arising from welfare reform and other social issues.
Qualified to Charted Institute of Housing Level 3 or relevant equivalent qualification or be committed to undertaking ongoing professional development commensurate with the role and demonstrable experience of working in social housing, housing related support or community development.
Knowledge of the Regulatory Standards for Registered Providers, including the Neighbourhood and Community Standard and the Tenant Involvement and Empowerment Standard and the Home Standard.
Knowledge of safeguarding legislation and ability to assess and refer cases to safeguarding authorities.
Knowledge of ASB legislation and ability to assess and refer cases to the Communities ASB team.
Knowledge of Domestic Abuse legislation
Knowledge of Tenant Participatory Advice Service (TPAS) and its accreditation.
Up to date knowledge of statutory and Voluntary Community Sector support provision
Experience: Demonstrable experience of delivering successful customer focused services
Ability to communicate effectively with internal and external customers by demonstrating tact, diplomacy, sensitivity and customer care.
Demonstrable high level of numeracy, IT and literacy skills and ability to solve problems fairly and logicall
Compliance: Up to date Passport and enhanced DBS.
Travel: Clean UK driving license with the ability to commute to and from work independently.
Hours: 37.5 hours p/w.
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