Ref. 60534

Contact Officer

  • Location: Stoke, England
  • Salary: £12.44 - £12.44 per hour
  • Type: Temporary / Full Time
  • Contact: Michael Bowen

Seven Social Care is looking for a Contact Officer at Stoke on Trent City Council


Job Purpose


      To provide an efficient and effective service to designated teams within Children and Family Service. To adopt a flexible and adaptable approach across whole service as required. If required attend court to provide verbal evidence.

To provide an excellent customer service, displaying a ‘can do’ attitude.

To observe the interactions between families and children during the contact session and provide support, advice and guidance to families and carers within the contact in order to promote positive and appropriate actions and improve parenting skills and relationships.

Key Accountabilities


      Making arrangements with relevant professionals and agencies to prepare for children and their families to have contact, including transporting when necessary of children and their families to and from the Contact Sessions. As required, to be responsible for opening and securing of the building.

To observe and supervise the interactions between families and children attending contact. Ensuring that the contact room and activities are age appropriate and any rooms are left tidy. To provide support, advice, guidance and safeguard the welfare of children and young people and provide regular feedback to families and carers. As necessary identify and schedule support for families within contact sessions.

To develop positive and professional relationships with children and their families/carers and professionals.

Contribute to assessments by providing written and verbal reports in relation to the observations observed, ensuring that all relevant information has been passed on to the child’s social worker and other relevant professionals.

Working with Seven Social Care:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

Seven is the recruitment service that guarantees experienced, qualified and available staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of social care; including Children and Adults, Mental Health, Substance Misuse, Community, Support Work and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

Refer a friend, family member or colleague for £250

If you’re not the perfect match for this role, but you know a Social Worker who is, help them find their dream job by referring them to Seven Social Care. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.

For more exclusive Social Worker jobs, please visit our website by searching ‘Seven Social Care’ on Google, or call 0333 200 5424.