Ref. 62900

Customer Service Advisor

  • Location: Worcester, England
  • Salary: £13.98 - £13.98 per hour
  • Type: Temporary / Full Time

Seven Resourcing are looking for a temporary Administrator to work in Barnsley. This position is is paying £11.18 PAYE or £13.98 umbrella. The working hours are Monday – Friday from 9am – 5pm.

Purpose of job:

? To work as part of a multi-functional integrated Customer Services Contact Centre.

? To provide a high standard of customer service and service request fulfilment to the residents of Worcestershire via a number of channels including telephony, webchat and online.

? To lead on the resolution of more complex queries, requiring investigation from a variety of sources and more detailed problem solving.

Main Activities & Responsibilities:

? To be the first point of contact for telephone, webchat and online enquiries on behalf of Worcestershire County Council Highways and Transport Control Centre ? Provide information, advice and services to customers on behalf of Worcestershire County Council, its partners and other local/national agencies.

? To make decisions on prioritising key actions during emergency response and severe weather events

? To provide an end to end service where appropriate to ensure continuous customer support in dealing with issues and queries from the public

? Take responsibility for resolving queries and completing the arising actions on behalf of the customer, progressing and chasing when required.

Applicant Requirements:

Qualifications:  N/A. 

Experience:  2+ years working within a similar role. 

Compliance:  Proof of right to work in the UK and a current DBS check. 

Travel:  Clean UK driving license with the ability to commute to and from work independently.

Hours:  37.5 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.

If you’re not the perfect match for this role, but you know a someone who is, help them find their dream job by referring them to Seven Resourcing. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.