Customer Service and Planning Manager
- Location: Maryport, Cumbria
- Salary: £21.99 - £21.99 per hour
- Type: Temporary / Full Time
Seven Resourcing are looking for a temporary Customer Service and Planning Manager to work in Maryport, Cumbria. This position is initially for a period of 6 months and is paying £21.99 per hour. The working hours are Monday – Friday from 9am – 5pm.
As a Customer Service and Planning Manager, you’ll lead the regional planning, scheduling and administrative support teams.
You’ll drive service excellence and supercharge performance to provide reliable and consistent services for our customers, delivering on the customer promise.
Typical day as Customer Service and Planning Manager Using technology, processes and collaborative ways of working to maximise output and realise efficiencies.
You’ll forecast demand and plan resources effectively using dynamic resource scheduling (DRS). Driving repairs and maintenance performance by ensuring the service have the right resources at the right time, effectively managing internal trades, contractors and suppliers and achieving positive customer satisfaction scores.
Working intuitively collaboratively with the Customer Service Centre to ensure the service are maximising customer service and joined up ways of working across our services.
Leading the customer service and planning teams to identify opportunities for continuous improvement, driving efficiencies and improvements for both the trade teams and customers, achieving key performance indicators.
Experience: 2+ years working within a similar role.
Compliance: Proof of right to work in the UK and references covering the last 3 years
Travel: Clean UK driving license with the ability to commute to and from work independently.
Hours: 37.5 hours p/w.
Working with Seven Social Care:
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