Ref. 65198

Customer Service and Planning Manager

  • Location: Maryport, Cumbria
  • Salary: £21.99 - £21.99 per hour
  • Type: Temporary / Full Time

Seven Resourcing are looking for a temporary Customer Service and Planning Manager to work in Maryport, Cumbria. This position is initially for a period of 6 months and is paying £21.99 per hour. The working hours are Monday – Friday from 9am – 5pm. 

The role:

As a Customer Service and Planning Manager, you’ll lead the regional planning, scheduling and administrative support teams.

You’ll drive service excellence and supercharge performance to provide reliable and consistent services for our customers, delivering on the customer promise.

Typical day as Customer Service and Planning Manager Using technology, processes and collaborative ways of working to maximise output and realise efficiencies.

You’ll forecast demand and plan resources effectively using dynamic resource scheduling (DRS). Driving repairs and maintenance performance by ensuring the service have the right resources at the right time, effectively managing internal trades, contractors and suppliers and achieving positive customer satisfaction scores.

Working intuitively collaboratively with the Customer Service Centre to ensure the service are maximising customer service and joined up ways of working across our services.

Leading the customer service and planning teams to identify opportunities for continuous improvement, driving efficiencies and improvements for both the trade teams and customers, achieving key performance indicators. 

Applicant Requirements:

Qualifications:

      N/A. 

Experience: 2+ years working within a similar role.

Compliance:  Proof of right to work in the UK and references covering the last 3 years

Travel: Clean UK driving license with the ability to commute to and from work independently.

Hours: 37.5 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.