Job Reference: 60641
Customer Services Officer
- Crook, County Durham
- £10.98 - £10.98 per hour
- Temporary / Full Time
Seven Resourcing are looking for a number of temporary Customer Services Officers to work in Crook, Durham. These positions are initially for a period of 2 months and are paying £10.98 per hour.
- To provide accurate information on all Council and partner services on both routine and complex issues.
To deal with specialist services for example council tax billing on a first point of contact basis, providing advice and guidance
To deal effectively with customers service requests, answering queries, giving advice covering the full range of Council and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable).
To support the capture of corporate complaints, comments, compliments and suggestions from customers using the Council’s Customer Relationship Management system and following the relevant adopted policies and procedures.
Maintain an up to date and comprehensive knowledge of a range of services provided by Durham County Council to ensure that customers and clients are supplied with relevant information in an efficient and effective manner.
Represent the customers’ best interests in seeking expert or specialist advice from services inside or outside the Council.
Schedule appointments for customers where necessary and follow up to ensure requests for service are followed through to conclusion.
Maintain up-to-date records and knowledge required to provide the effective processing of requests and enquiries.
Assist customers in locating Council information stored in computerised and manual formats including the processing of payments as required
Interpret and accurately record all information provided by customers in accordance with complex benefits legislative requirements, carefully checking customer claim forms and requesting supporting evidence where appropriate.
Encourage and assist customers to locate and use Council information and service delivery systems e.g. Council website and Customer Self Service
Participate in corporate working, in particular in order to achieve the corporate objectives and personal development aims.
Experience: 2+ years working within a similar role.
Compliance: References covering the last 2 years and references covering the last 2 years.
Travel: Clean UK driving license with the ability to commute to and from work independently.
Hours: 37.5 hours p/w.
Working with Seven Social Care:
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