Ref. 64124

Customer Wellbeing Call Agent

  • Location: Nottingham, England
  • Salary: £18.11 - £18.11 per hour
  • Type: Temporary / Full Time

Seven Social Care is working with Nottinghamshire Community Housing Association to recruit a Customer Wellbeing Call Agent for their Mental Heath Service at Camberley Court.

£18.11 per hour via Umbrella Company.

Working hours This is a 24hr service so you will be required to work on rota basis on the below shift pattern: Early 6am to 2pm Late 2pm to 10 pm Night 10pm to 6am

Eligiblity to work in the UK


Enhanced DBS with Children’s and Adult’s barred lists checked

What does a Customer Wellbeing Call Agent do?

As a Customer Wellbeing Call Agent, you will help support vulnerable people to live independently, by providing a range of different services. You will monitor assistive technology solutions, which includes critical equipment such as falls detectors or smoke and door sensors. You will also need to provide a range of wellbeing checks; either face to face(full driving licence required) or over the phone including medication prompts, emotional support and reassurance, contacting next of kin and emergency services. In addition, you be required to  help arrange maintenance repairs, provide a mental health helpline, monitor CCTV, support colleagues with safeguarding concerns. You will also be part of delivering a mental health helpline which takes around 6,000 calls per month.  

“You have to think on your feet, and every day is different!” – quote from a current colleague

Sound like you? 

We need a motivated, resilient individual who is patient and shows empathy to our callers. Someone who can work in a fast pace service, but can remain calm, professional and react effectively and efficiently to our most vulnerable customers. 

You will have experience of working in a customer facing team environment and  experience  of working in a telephone support service. You will also be  educated to NVQ level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, ITC), or be able to demonstrate relevant work experience. 

Above all, you will be passionate about supporting vulnerable people and have NCHA’s core values at heart.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.