Job Reference: 59320
Emergency Control Room Officer
- Leicester, Leicestershire
- £11.7 - £12.92 per hour
- Temporary / Full Time
Seven Resourcing is working with Leicester City Council to recruit a Emergency Control Room Officer.
Initial 3 month contract.
Pay – £12.92 per hour
To provide prompt, considered and effective responses to emergency social care, medical need or equipment problems/concerns calls from a range of vulnerable and elderly persons.
Undertakes prompt call handling and provides a caring and responsive service to customers and care workers e.g. by befriending/providing reassurance, organising medical social care and life critical situation, etc., responses and having control over this aspect of work when considering options.
Undertakes administrative duties e.g. recording events, updating records & timesheets, maintaining information systems and contributing to and supporting implementation of any changes to guidance, processes or procedures.
Checks the operation of equipment within the control room, including regular Business Continuity testing, returned TECS equipment that requires returning to stock, and rectify or report any faults.
Collaborates with the TECS Installer in managing TECS stock levels and storing equipment securely.
On a daily basis reschedule the AT / TECS Installers’ work to incorporate ad-hoc tasks, urgent installations, other work schedule changes, changes to future appointments and support them with data input, equipment returns, etc.
Trains and supports other operational staff in emergency call handling, customer care and on ward referrals.
Liaises with key stakeholders and team leader on any significant customer issues.
Delivers training to operational staff and contributes towards developing guidance and procedures by working alongside all key stakeholders.
- Qualifications: Knowledge of data protection.
Knowledge of relevant legislation and guidelines regarding Safeguarding Adults.
- Experience: Experience of dealing with members of the public/customers on a one to one basis via telephone and/or social alarm call system or similar to provide advice and support.
Able to fully assess situations/calls presented, understand the need for support being requested and make informed decisions about urgency and type of response required.
Able to liaise and collaborate with multiple agencies to onward refer customer/client needs.
Awareness of Technology Enabled Care Services.
Experience of working with people in a reception environment on a one to one basis.
Experience of operating and/or testing equipment, preferably in the TECS area
Experience of delivering training on equipment use and purpose
Experience of shift work.
Ability to speak a foreign language prevalent in the Leicester community.
Previous experience of working within a care setting which includes the ability to understand the needs of older people including those with a physical disability, a learning difficulty or a mental health diagnosis.
- Compliance: Up to date Passport and basic DBS
- Travel: Clean UK driving license with the ability to commute to and from work independently.
- Hours: 37 hours p/w.
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