Seven Resourcing are looking for a temporary ICT Desktop Technician to work in Jarrow. This position is initially for a period of 6 months and is paying £20.00 per hour (paid to you via an umbrella company).

The role:

• To provide day to day 2nd line support and maintenance to the Council’s desktop and end-user devices.
• To install, configure and test end-user device hardware and software
• To provide technical support, advice and guidance to users
• To work with other teams and contribute to other projects within the Digital and ICT Service

Key Responsibilities:

• Assess and resolve a broad range of 2nd Line Support queries linked to end-user devices (e.g. laptops, PCs, tablets) and software. This will include 2nd Line support for M365.
• Escalate issues to other teams within the D&ICT Service or external support providers and work with them to ensure the user receives a resolution.
• Install, configure and test end-user hardware and software systems.
• Provide advice, guidance, training and support to users in respect end-user devices, software and relevant policies
• Assist with the installation and support of data and voice networks and systems
• Assist with the set up and technical administration of remote meetings and hybrid meetings
• Assist with problem investigation and incident resolution as required
• Contribute to projects to implement end user self-service, IT Service Management etc
• Ensure all required documentation is completed
• Update internal systems with information about calls received, resolved and escalated
• Update hardware and software asset inventory systems as required
• Contribute to the development and maintenance of internal knowledge bases and other information sources and help identify opportunities to improve service delivery
• Contribute to other D&ICT projects and work as required

Applicant Requirements:

• Qualifications: A degree in an ICT subject (desirable, not essential).
• Experience: Relevant work experience in a similar role within the last 3 years.
• Compliance: Proof of right to work in the UK and references covering the last 2 years.
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37.5 hours p/w.

Working with Seven Social Care:

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