Ref. 57483

MASH Officer

  • Location: Northampton, England
  • Salary: £13.23 - £17.2 per hour
  • Type: Temporary / Full Time

Seven Resourcing are looking for a temporary MASH Officer to work in Northampton. This position is initially for a period of 3 months and is paying from £13.23 – £17.20 per hour (PAYE and Umbrella payment options are available).

The role:

The post holder will receive and handle all initial Children’s Safeguarding and Children’s Social Care contacts and queries entering the Multi-Agency Safeguarding Hub (MASH) via telephone and written communication. They will prioritise the most vulnerable and at risk children and recommend appropriate advice and action, escalating to Decision Makers (Social Workers) for Triage as necessary, to ensure that all contacts are signposted to or handed over to appropriate staff and services for required action to Safeguard and protect children.

Key Responsibilities:

  • To deal effectively with enquiries across all channels from members of the public, customers, services users, internal departments and professionals from other agencies (e.g. schools, health, and police). Obtaining comprehensive detail from referrers to gather the most relevant information about concerns for a child/children at the first point of contact.
  • To provide advice, guidance and prompt, high quality responses to all child enquiries, and signpost callers to the most appropriate services when support is required, in a consistent and highly professional manner to ensure individuals and agencies that contact the MASH are satisfied with the service provided.
  • To ensure appropriate contacts are swiftly and accurately progressed to relevant Decision makers for triage and named partner representatives for requests for information within the set MASH rag rating timescales
  • To provide feedback on progress and outcomes on cases/enquiries to partner agencies, professional organisations and the public as appropriate, verbally or in writing.
  • To accurately gather, record and maintain highly sensitive and confidential data on designated databases, collating key information relating to Children’s Social Care. To operate in accordance with data protection requirements, ensuring data is stored securely and accurately, to enable the production of statistical and management reports as required.
  • To seek advice and guidance from decision makers and Mash Team Managers in response to contacts and queries as required. Raising contacts that require immediate safeguarding action verbally so the Team Manager can ensure that the appropriate plans are undertaken.

Applicant Requirements:

  • Qualifications: GCSE level or equivalent qualification.
  • Experience: Experience of understanding vulnerability, risk and need for children, young people and families. Including an understanding of family dynamics.
  • Compliance: Current DBS and references covering the last 3 years.
  • Travel: Clean UK driving license with the ability to commute to and from work independently.
  • Hours: 37.5 hours p/w.

Working with Seven Social Care:

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