Neighbourhood Housing Officer Full Time

Seven Resourcing are looking for a Neighbourhood Housing Officer to work in Gateshead. This position is initially for a period of 6 months and is paying £16.57 per hour (Umbrella). The working hours are Monday – Friday from 9am – 5pm.  Drivers License Essential.

The role:
To deliver a comprehensive, customer focused and responsive tenancy and estate management service to sustain tenancies. Supporting tenants and helping to create safe and clean sustainable neighbourhoods

Key Responsibilities:

• Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company’s service standards and values.
• To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
• To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
• Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.
• To provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.
• To proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.
• To undertake reviews of fixed term and introductory tenancies.
• To provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.
• Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.
• To liaise with customers, other services, councillors and a range of partners, on occasion this will mean working outside of normal working hours.
• To support other company services and where appropriate to contact tenants or gain access to homes to minimise repairing and other costs and maximise income in line with the Company’s priorities.
• To promote range of customer involvement opportunities and undertake appropriate consultation exercises around the delivery of housing management services.
• To be responsible for managing priorities and achieving key performance targets in line with the Council’s performance indicators and service standards and those agreed at the annual appraisal.
• Such other responsibilities allocated which are appropriate to the grade of the post.   

Applicant Requirements:

• Experience: 2+ years working within a similar role. 
• Compliance: Proof of right to work in the UK and 2 x references. 
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37 hours p/w.

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