Seven Social Care is looking for a Operations Manager (damp and mould/leak management) in Hammersmith and Fulham

The role:

Provide client management of damp and mould repairs team

Ensure that the damp and mould repairs service Is joined up and consistently meets resident and other stakeholder expectations.

Ensure that control systems (such as agreed KPIs and business management information) are applied in managing contractors to achieve contractor efficiency in delivering repairs. Make sure contractors are effectively managed and supported.

You will need to:

Client the damp and mould repairs service to deliver agreed performance and customer satisfaction targets.

Ensure that damp and mould in resident’s homes is appropriately tackled so that the housing stock is safe and compliant in line with best practice and current recognised standards.

Apply the performance framework to monitor contractors and drive service improvement. Within this framework build a collaborative operating culture to maximise efficiency, drive innovation and secure ‘best in class’ customer service.

Utilise financial parameters for the operation of the repairs service to ensure that all parties are clear on their delivery targets, operating budgets, and financial reporting. Monitor financial performance against budgets and financial targets. Take early corrective action where over/underspends are identified.

Operate the performance management framework to monitor contractors and provide easy comparison against targets. Consistently monitor KPIs and ensure that performance is reported on. Identify service, performance and financial problems and failures and ensure that these are quickly resolved through improvement plans. Where problems and issues are identified ensure quick corrective action is taken including improvement plans, deep dive reviews and contractual remedies. Performance failure must not be left unaddressed.

Continually involve residents in the process of service design including the review of KPIs and monitoring of services. Apply the resident performance review process to maximise visibility around performance.

Working with Seven Social Care:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

Seven is the recruitment service that guarantees experienced, qualified and available staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of social care; including Children and Adults, Mental Health, Substance Misuse, Community, Support Work and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

Refer a friend, family member or colleague for £250

If you’re not the perfect match for this role, but you know a Social Worker who is, help them find their dream job by referring them to Seven Social Care. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.

For more exclusive Social Worker jobs, please visit our website by searching ‘Seven Social Care’ on Google, or call 0333 200 5424.