Ref. 63588

Quality and Contracts Officer

  • Location: Nottingham, England
  • Salary: £15.63 - £18 per hour
  • Type: Temporary / Full Time

Seven Social Care is working with Nottinghamshire County Council to recruit for a Quality and Contract Officers for the Adult Social Care and Public Health services.

Role is an initial 3 month contract with the onlook of extension

Umbrella rate of pay is; £15.63 – £18 per hour.

Job Purpose:

To monitor the quality and performance of commissioned social care services.

Duties and Responsibilities:

To work with a portfolio of contracts, service agreements and other formal arrangements between the Department and providers to ensure the quality and efficiency of services commissioned under these arrangements.

To develop, administer, and report on effective quality assurance and contract monitoring systems for the monitoring of social care activities, including customer experiences. 

To maintain and develop effective partnership working arrangements and communication with service providers.

To establish, maintain and analyse management information systems on market conditions, quality, volume and standards of service provision etc. and to contribute to the identification and implementation of service user quality assurance feedback systems, including analysis of quantitative and qualitative data.

To monitor quality and performance in line with contractual expectations and good practice.

To contribute to initial problem solving responses to complaints in respect of service provision.

To undertake planned quality audits, contract monitoring meetings and other unplanned monitoring activity to social care providers and to provide written reports on findings.

To identity and work with poor performing providers; linking with partners to support improvement.

To identify to gaps in service provision or other market intelligence and contribute to solutions.

To develop, operate and maintain information systems allied to the monitoring and evaluation function.

To steer safeguarding concerns to the correct teams, whilst maintaining and understanding thresholds for safeguarding concerns.

To liaise with providers, departmental staff and external partners and provide professional advice and guidance as appropriate.

To contribute to, lead in, and promote as appropriate, the development of policies, procedures and training programmes to encourage development of good practice.

For the accuracy of work undertaken and information provided.

To ensure confidentiality of information in respect of records maintained and tasks undertaken.

To ensure the maintenance of effective working relationships.

To ensure promotion of high quality service delivery.

To ensure that correct processes are being followed and to report to the appropriate manager so that required actions can be followed up.

To work efficiently and effectively and provide cover and support for other team members as necessary.

Applicant Requirements:

  • Qualifications:

    Good literacy and numeracy skills

    Comprehensive knowledge of:

    Quality assurance and contract monitoring methods and standards for social care

    The role of the Department in providing and purchasing social care

    Relevant health and social care legislation and practice

    Inter-agency working


  • Experience:
  • Experience of contract monitoring and evaluation activities in health or social care    setting
  • Experience of commissioning or provision of health or social care services
  • Experience of managing, or effectively using, management information systems to achieve identified outcomes
  • Experience of working in an inter-agency setting.
  • Direct contact with Service Users/carers re services
  • Experience of producing written reports.
  • Experience of problem solving/complaint resolution
  • Compliance: Up to date Passport and DBS.
  • Travel: Clean UK driving license with the ability to commute to and from work independently.
  • Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.