Job Reference: 59315
Receptionist – Customer Service Team
- South Shields, Tyne and Wear
- £11 - £11 per hour
- Temporary / Full Time
Seven Resourcing are looking for 2 temporary Receptionist’s to work with the Customer Service Team in South Shields. These positions are initially for a period of 3 months and are paying £11.00 per hour (PAYE and umbrella payment options are available).
To act as the first point of contact for customers, presenting a positive and professional front of house service. You will take responsibility for the smooth daily operations of the reception, managing customer enquiries, sales and efficient cash handling, to achieve excellence in customer service delivery.
- Greet, help and serve customers in a friendly and enthusiastic manner, providing excellent levels of customer service which will be regularly evaluated against our customer charter.
Have exceptional knowledge and understanding of activity programmes, classes, membership packages and services that are on offer across the leisure buildings portfolio and actively promote these to increase facility income.
Contact new and existing customers via phone, e-mail and face to face to increase membership sales/retention.
Embrace the vision of every customer contact being a health improvement contact and signpost customers and visitors to lifestyle change opportunities.
Assess and resolve, enquiries, requests and complaints at the first point of contact unless specialist knowledge or further investigation is required.
Relay customer service and staff announcements via the centre public address system.
Ensure customer information such as leaflets, timetables and brochures are maintained in sufficient quantities and in a presentable standard.
Make recommendations to the Leisure Development Officer based upon customer feedback to improve service delivery and customer satisfaction.
- Qualifications: NVQ Level 2 in Administration or Customer Services
- Experience: 2+ years working within a similar role.
- Compliance: Proof of right to work in the UK and references covering the last 2 years.
- Travel: Clean UK driving license with the ability to commute to and from work independently.
- Hours: 37.5 hours p/w.
Working with Seven Social Care:
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