Ref. 55644

Senior Business Support Officer

  • Location: Leicester, England
  • Salary: £17.98 - £17.98 per hour
  • Type: Temporary / Full Time

Seven Resourcing is working with Lee Adams at Leicestershire County Council to recruit a Senior Business Support Officer for their Children and Family Services based in Glenfield.

Pay is £16.51 – £17.98 paid via umbrella.


The position is based at County Hall, Glenfield, Monday to Friday, 37hrs.

Hours are 08.30 to 17.00 (with a 16.30 finish on a Friday).

It would be within the first response children’s duty area.

Managerial experience is a must.

A nice mix of Charismatic/Participative management style works well in this area, less so Autocratic, as the team is quite fragile at the moment.

IS dealing with potential harm to children, so someone who is comfortable in this area would be great.

Job Purpose:

To provide efficient and effective clerical, typing and database support to Children and Family Services.

To be a valuable point of contact for members of the public, staff, elected members and partnership agencies.

It is vital to the future of the department that the post holder is flexible in taking on additional tasks, willing to offer help to employees and treats cooperation and support for colleagues as a top priority.


To accurately enter data onto database systems, maintain a log of data entry and to make best use of database system processes for qualitative entry.

To accurately type a range of reports, general correspondence and a variety of other records and documents using a word processor and database systems, ensuring work is completed on a priority basis.

To maintain appointment diaries, arrange meetings and other appointments, book rooms and maintain filing systems.

Liaising with field staff, linked institutions and groups to obtain and distribute necessary information as directed by the Business Support Officers.

To deal with incoming and outgoing mail, faxes and emails, file, photocopy, shred and to undertake a range of other clerical tasks.

To deal with incoming and outgoing telephone calls and liaise with teams, other officers of the authority, partner agencies, clients etc. and to facilitate the greeting of visitors, all necessary to the efficient functioning of the Service.

To assist in the organisation and administration of service and training events, attend meetings and take minutes when necessary, including the design and production of newsletters.

To use I-procurement to maintain adequate supplies of stationery, forms etc. and to process orders for goods required and check deliveries.

Ordering/logging of IT/telephone/mobile telephone support for the Service.

Maintaining an inventory of staff development, ICT equipment, resources and facilities to enable effective delivery and to meet administrative requirements.

To process and liaise with teams, departments or agencies as required, including: prompt delivery and collection of reports, notifications, court lists, and bail packages to and from Court. Liaison with schools regarding submission of school reports on offenders and related matters. Liaison with Crown Prosecution Services and solicitors relating to information on offenders.

To process referrals from internal/external agencies that are linked to current administration processes of data inputting within the service areas.

Under line management supervision, maintain an imprest account i.e. deposit and withdraw money from the petty cash tin for officers as required and to assist in the processing of invoices, matching delivery notes and analysis where appropriate.

Providing cover on a duty rota to assist colleagues in dealing with generic email boxes and day to day administrative tasks and processes, monitored through a Duty desk.

To collate and record statistical information, completing returns and records as necessary.

To maintain a variety of manual and computerised record keeping systems relating to families. Monitor staff sickness absence, leave returns, mileage etc. and maintain a resource library.

To assist with cover arrangements for other colleagues, as directed by the Manager, including occasional cover required for other office bases.

To respect the confidential nature of the work in line with the Data Protection Act.

To carry out any other duties as required commensurate with the post.