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Job Reference: 58978

Team Leader (Telecare)

  • DerbyDerbyshire
  • £19.02 - £19.02 per hour
  • Temporary / Full Time

Seven Resourcing are looking for a temporary Team Leader (Telecare) to work in Derby. This position is initially for a period of 3 months and is paying £19.02 per hour (paid to you via an umbrella company). You will be part of a team working on a rota basis including weekends and bank holidays and covering on call duties out of hours.

The role:

To be responsible for leading, developing and supervising the Carelink team in the provision of a customer focused 24/7 professional telecare alarm service.

To ensure that Carelink provides an efficient, effective, courteous, and professional service to all service to care alarm users and other services.

Key Responsibilities:

      Work a rotational shift pattern on a rota basis including weekends and bank holidays 365 days of the year and be required to work an alternative shift pattern as and when the needs of the business require, this may be at short notice

To contribute to the effective running of the service area through attendance at meetings and training events as required including attendance on non-designated working days.

To provide operational management for the Carelink service with particular emphasis on providing leadership and direction in the installation, testing and maintenance of Telecare and Telehealth equipment. The provision of the 24/7 emergency response service and to give direction to the call handling team

Responsible for the provision of a professional 24 hour/7 days service. To provide support in cases of escalated and complex queries.

Lead, develop and motivate a team to ensure that the service is seen as leading edge both from within and outside the organisation.

Monitor and review performance of individuals and teams through the analysis of key data to produce relevant and meaningful reporting statistics.

Monitor individual performance of staff members and effectively deal with any areas of underperformance or quality issues.

Applicant Requirements:

  • Qualifications: N/A.
  • Experience: 2+ years working within a similar role.
  • Compliance: Current DBS and references covering the last 5 years.
  • Travel: Clean UK driving license with the ability to commute to and from work independently.
  • Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.

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