Temporary Accommodation Officer
- Location: Northampton, Northamptonshire
- Salary: £19.23 - £25 per hour
- Type: Temporary / Full Time
Seven Resourcing are looking for Temporary Accommodation Officer within the Guildhall area. This position is initially for a period of 4 months and is paying £19.23 (PAYE) or £25 (umbrella) per hour. The working hours are Monday – Friday from 9am – 5pm.
This role aims to provide a high quality, responsive, customer-focused service to homeless households living in temporary accommodation, ensuring that all homes are well-managed and are maintained in a safe and habitable condition. Key responsibilities include making the most efficient and effective use of resources and helps to minimise the use and cost of temporary accommodation.
Supporting our customers is key from the moment they move into accommodation advising them of the full range of affordable housing options and ensure that residents of temporary accommodation receive the help they need to sustain their accommodation, pay their rent and move on as quickly as possible.
Complete temporary accommodation sign-ups, ensuring that every homeless household is given the necessary advice and guidance regarding their accommodation including rent, licence conditions and housing benefit.
Liaise with local guesthouses and nightly paid providers to ensure that accommodation offered is maintained to the correct standard and that households booked in are residing there as expected.
Data entry associated with accommodation placements is to be completed in a timely fashion with a high degree of attention to detail to ensure that records on various housing systems are up to date and accurate.
To conduct visits to units of accommodation in line with the Council’s policies and procedures to make sure that properties are not abandoned, are maintained in good condition as well as dealing, responding to or aiming to prevent instances of antisocial behaviour.
Aim to minimise a customer’s stay in temporary accommodation, supporting them on to the housing register and helping them manage payments to their rent account, ensuring housing benefit claims are submitted with correct documentation to ensure prompt payment and where appropriate negotiate payment plans to clear the build-up of arrears.
To work collaboratively with other members of the team, the wider service, partners and agencies to ensure that those homeless households residing in temporary accommodation are supported with hope of reaching positive outcomes .
To maximise personal productivity, minimise duplication and errors; and manage our information efficiently and securely to reduce risk, though effective use of Office 365 and our internal IT systems and applications.
Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours.
Demonstrate awareness and understanding of other people’s behavioural, physical, social and welfare needs and ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons.
Experience: 2+ years working within a similar role.
Compliance: Proof of right to work in the UK and 2 x references.
Travel: Clean UK driving license with the ability to commute to and from work independently.
Hours: 37 hours p/w.
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