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Job Reference: MP/HQ00001250

Customer Service Technician

  • Cambridge, Cambridgeshire, England
  • Permanent / Full Time
  • Life Sciences Team
  • £30000 - £35000

Customer Service Technician

My client are a small medical device manufacturing company. They build innovative instrumenst for monitoring breathing that has shown great potential for safely assisting respiratory and other healthcare professionals with making diagnoses and developing treatment plans for their patients.

Job Responsibilities

  • Serves customers by providing product and service information and resolving product and service problems
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Performs minor repairs and maintenance for products in the field
  • Supports customers by answering product and service questions and suggesting additional applications for the product within clinical environments
  • Supports sales activities by answering product and service questions and suggesting applications for products and services
  • Installs products and provide training on the proper use and operation of our product
  • Maintains customer records by updating account information
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analysing customer needs
  • Prepares product or service reports by collecting and analysing customer information
  • Contributes to team effort by accomplishing related results as needed.

Education and Experience Requirements

  • University degree, technical college qualification, or mechanical / electrical engineering HND are assets
  • Previous experience working as a technician or customer service representative with medical devices required; experience with respiratory instruments a plus
  • Must be a UK resident and have the right to work in the UK

About Seven

You will be working alongside the fastest growing recruitment company in the UK, who provide an unrivalled service to all of their clients and candidates across the United Kingdom. Seven currently offer the best contractor pay rates in the UK for Life Sciences, making us the best option for maximising your earning potential and career fulfilment. Seven Consultants are passionate about placing you in the best possible role, for the best possible rate, while providing a support platform, which is accessible around the clock.

Are you ready for the challenge? If so, we look forward to hearing from you.

What else can you expect from Seven?

– Specialist Consultant allocated to you with all the expertise you require.

– Excellent Payroll and Compliance System, ensuring that you are paid on time, every time.

– Access to Exclusive Rates, allowing you to gain earnings that no other agency can offer you.

– £250 Referral Bonus for every person you successfully refer to Seven.

If you are interested in this opportunity, please call 020 3887 7365 and ask for Megan Polston in the Life Sciences team

Earn £250 when you refer a friend or colleague!

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