By: Daniel Harrison-Pinder 12th April 2018

Recruitment: Misunderstood, or an industry the public love to hate?

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We want to find out whether the recruitment industry is unfairly misunderstood and tarnished by a noisy minority, or whether it genuinely lacks an ethical business model which is condemned by the UK on a widespread scale.

“We understand the needs of our candidates and clients”, “We believe recruitment is about building lasting relationships”, “We are experts in the industry”.

Sound familiar?

That’s because you’ve already encountered these phrases hundreds of times before. Almost every recruitment firm in the UK boasts these claims of brilliance throughout their marketing communications, so why do the public have such a contradictory opinion?

At Seven Resourcing, we are constantly reminded by candidates and clients that the services we provide alleviate an enormous amount of pressure on their work-life. In fact, we take pride in the fact that our people choose to return to us above our competition, and it’s for this reason that we continue to grow from strength to strength.

However, the general consensus is that recruitment firms are playing a numbers game and use jobseekers as stepping stones towards profit maximisation. Unsolicited calls/emails, poor communication, manipulation and even bullying from recruitment consultants has been reported for many years now, but can this really be accepted as a true reflection on the recruitment industry?

People are more likely to publicly voice their displeasure rather than their satisfaction, and this can often be an ongoing battle for recruitment firms. The reality is that recruitment is a people-centric environment and it’s impossible to please both clients and candidates all of the time.

On the surface, a successful recruitment process looks like this: Role Opening = Candidate Interview = Client Offer = Candidate placement. If only it was that easy! Until the very last stage, the recruitment firm is wholly dependent on everyone pulling in the same direction and sticking to their word.

People change their minds and advertised roles become unavailable, so it’s difficult to guarantee a consistent flow of activity all of the time which ultimately leads to at least one disappointed party. So maybe it’s a lack of understanding that tarnishes recruitment, not the ethics of the companies and their consultants.

Like every sales role, to be competitive, recruiters need to be proactive with their communications and this involves chasing ‘cold-leads’. Like Seven, good recruitment firms will cleanse and manage their CRM systems to prevent invasive marketing, but this isn’t always the case and we absolutely understand why people choose to complain about this bi-product of poor recruitment.

Is the complicated process of recruitment simply misunderstood, or does the industry truly fail to adhere to ethical business?

We want to hear your opinion! Fill out this super-quick survey to have your say:
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