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Home > Social Care > Assessment Officer

Job Reference: 48855

Assessment Officer

  • Milton Keynes, Buckinghamshire, England
  • Temporary / Full Time
  • Michael Hadwen
  • £24.7 - £24.7

Seven Social Care is looking for Assessment Officers to fill an exclusive opportunity working within the Revenues and Benefits Service in Milton Keynes.

The role:

To work in the Benefits Service to ensure that it meets its purpose to pay the right benefit to the right person at the right time to the resident of Milton Keynes. This includes all financial awards: Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance.

Key Responsibilities:

  • Take action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures
  • Resolve to conclusion telephone, face-to-face and written enquiries from residents of Milton Keynes, landlords, external agencies and other Council departments
  • Provide advice about welfare assistance and where applicable signpost customers to other agencies for help and support
  • Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial award
  • Take or initiate action, as appropriate, to ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off
  • Scope (outline the size or scope of the role, direct or indirect responsibility for people, finances, resources and any special aspects of the role)
  • The Assessment Officer operates as a member of the Benefits Service, reporting to a Team Leader Revenues & Benefits. The post holder liaises with members of the public, landlords, other Council departments and external agencies

Applicant Requirements:

  • Qualifications: No Specific Qualifications Required
  • Experience:
  • Experience of working with, understanding and meeting the needs of customers
  • Experience in Housing Benefit and Council Tax Reduction processing activities
  • Good working knowledge of Housing Benefit legislation, or the ability to acquire it swiftly
  • Experience in a Welfare Advice role
  • Compliance: Must undertake BPSS checks which include Disclosure Scotland
  • Travel: Clean UK driving license with the ability to commute to and from work independently.
  • Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.

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