Seven Resourcing are looking for a number of temporary Benefit Assessors to work in Ellesmere Port. This position is initially for a period of 3 months and is paying £22.41 per hour (paid to you via an umbrella company).
Under the guidance of the Senior Benefit Assessor, to assess Housing and Council Tax Benefit in accordance with legislation, case law, and the working practices and procedures of the council to the required standards of accuracy and achieving agreed clearance times as laid out in the Service plan.
To deal with customer enquiries by telephone, in person or on visit as required, and to support colleagues and partners in prioritising customer needs, and providing excellent customer care.
To undertake work on the assessment of all types of Housing Benefit (HB) and Council Tax Benefit (CTB), applications, including applications from students, the self employed, all types of tenures, overpayment calculations and underlying entitlement, initial investigation on complaints, verifying claims to an agreed standard.
Maintain customer records accurately via the Council’s online computer systems, complying with Data Protection, Freedom of Information and other security standards.
To give accurate advice to customers, promoting take up of Housing and Council Tax Benefits and other welfare benefits, and to ensure that customers receive the maximum amounts of benefits and additional income they are entitled to.
Working with Seven Social Care:
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